Convergys completes major 5-site expansion in RP

MANILA, Philippines - Convergys Corp., a global leader in relationship management, has announced that it has completed its major five-site expansion in the Philippines with the opening of Convergys’ newest contact center in San Lazaro, Manila.

Located in an integrated leisure and business community near Manila’s University Belt, Convergys’ newest facility in San Lazaro can hold nearly 740 employees throughout 47,000 square feet of workspace.

This opening marks the fifth facility Convergys has added throughout the country following its major expansion announcement in May 2008.

Convergys’ new sites include Cebu Asiatown i3, UP TechnoHub, Nuvali Evozone, and Glorietta 5.

The new Glorietta 5 facility, situated among one of the largest shopping districts in the country and in the midst of the premier business district of Makati City, encompasses over 17,000 square meters and can hold some 2,700 employees.

Convergys’ headcount in the Philippines now tops 17,000, with 3,000 jobs added since the beginning of the year.

“Convergys has reached a major milestone in its Philippine operations,” said Marife Zamora, Convergys vice president and country manager.

“With more than 17,000 individuals working for Convergys in the Philippines on behalf of our international array of blue chip clients, we are further distinguishing ourselves as the employer of choice. I celebrate the opening of this new facility with the thousands of devoted Convergys employees and look forward to reaching our goal of 20,000 employees in the Philippines at the end of this year,” she said.

“Convergys’ clients continue to demand the experience and expertise so manifestly present among our Filipino employees to drive their customer service operations,” said Andrea Ayers, Convergys president for customer management.

“We have seen tremendous growth in the Philippines due to the support we receive from all levels of government and because of the quality and commitment of our employees,” she said.

Recently, at the 2009 Philippine Economic Zone Authority (PEZA) Investors’ Appreciation Day, Convergys won the Outstanding Exporter and Outstanding Employer awards in the Large Enterprise Category, as well as the “BPO Employer of the Year” at the 2009 International ICT Awards, further distinguishing Convergys from its competitors as the employer of choice in the Philippines.