Laguna Water shifts to modern software technology

MANILA, Philippines - To support its drive for efficiency and customer-centricity, Laguna Water recently adapted the internationally renowned Systems Applications and Products (SAP) technology, a German-developed enterprise applications for software related service.

This paves the way for the successful data migration of both customer and financial records from the old to the new system.

This raises the quality of its data management system by several notches as part of its continuing search for the best available technology for its growing number of customers.

With this development, the integrity of the company’s records is now more secured in view of its huge data bank and more structured operating system.

In the last four years of operation in Laguna, the company has increased its customer base from 14 percent to 38 percent through a two-pronged approach intended to service both open and gated communities.

For areas still without water network, the company’s Tubig Para sa Barangay Project is a vehicle to reach out to poor communities where piped water service have never been experienced. 

For the more organized housing projects like subdivisions, Laguna Water has been quite successful in its campaign to take over, providing service that is more efficient in terms of cost, quality and reliability. 

Prior to the arrival of Laguna Water in late 2009, local folk had to endure problems related to water-borne diseases and high cost of water attributed to the use of unreliable water sources and profiteering water vendors, respectively.

Through its massive capital expenditure program focused on water sourcing and network expansion, these challenges were readily addressed. 

Aside from providing improved customer service, the new software likewise enables Laguna Water to efficiently manage its material inventory and implement stricter financial control.

With a customer base of about 58,000 to date and continuously growing, Laguna Water is now considered as the biggest water service provider in Laguna and the transition to SAP is seen as a guarantee of the company’s continued adherence to excellent service quality while it pursues to serve the remaining 62 percent of the population. 

Laguna Water is joint venture company between the provincial government of Laguna and AAAWater Corp., a wholly owned subsidiary of Manila Water. Its concession area covers the cities of Biñan, Sta. Rosa and Cabuyao.