Lexus: Lean and Mean

MANILA, Philippines – The sight of a luxury car parked at one’s driveway has “you’ve got it made” written all over it.  But for some, which car brand to pick largely depends on a feature not directly tied to the car itself.

Japanese carmaker Lexus, a most respected company that produces the most reliable vehicles, stands out for its distinct and exceptional kind of customer service.  Lexus Manila, Inc. president Danny Isla attributes the substantial annual growth the company has been enjoying, six years into the business, to referrals made by Lexus’ own customers.

New owners are all too happy to endorse the brand or refer prospective clients to them.

Besides genuine customer service and a lean sales force of only 10 hardworking people, Lexus has only one dealership in the Philippines.  This is very important for buyers as they only need to go to one outlet for parts and service.

Availability of genuine spare parts is not a problem as Lexus’ team policy is to make sure issues are resolved always within 24 hours of occurrence.

Lexus is currently renovating its showroom in Bonifacio Global City, Taguig. It should be ready for a re-opening this September.