BDO banks on Globe Business solutions for interconnectivity

MANILA, Philippines - What does it take for the country’s largest universal bank to effectively link-up its vast network of branches and facilities?

For BDO Unibank, Inc., its decade-long synergy with Globe has been an integral component in interconnecting its 750-plus branches, close to 1,600 ATM terminals as well as multiple remote offices and business centers to reach a huge percentage of the nation’s banking populace. Maintaining the integrity of the bank’s telecoms infrastructure is crucial in its centralized operations — a large portion of which is effectively powered by Globe Business.

In 2008, BDO became a full-service universal bank, providing a complete array of industry-leading products and services to the retail and corporate markets. In the years preceding its phenomenal growth, BDO tapped Globe Business as one of its service providers to help the bank maintain its seamless and unparalleled connectivity with its numerous customer touchpoints, said Rommel Parong, Vice President for Information Technology-Network of BDO.

 “Forming partnerships with reliable telecommunication providers is always at the top of our agenda because the business of banking has to be secure, dependable and fast at all times to satisfy client’s needs,” Parong said, who has worked closely with the integration of Globe’s business solutions to the bank’s operations when he joined BDO as Senior Manager for IT Applications Development in 2001.

 “BDO has invested in Globe to empower our branches, ATMs, offices and business centers with carrier-grade connectivity solutions, such as leased lines comprising of fixed lines, multi-protocol label switching, as well as its internet services, digital subscriber lines or DSL, and wireless products,” he pointed out.

Having said that, the reliability of the aforementioned mission-critical services in the bank’s 24/7 functions is nothing less than crucial. This was put to the test just last year when two peer-to-peer issues with a local internet service provider (ISP) surfaced. “After a series of tests, we were able to determine that Globe’s ISP peer-to-peer connection was faster. The problem has then been resolved, and now we are using the reliability of Globe as the bank’s benchmark,” declared Parong.

The bank’s VP for Information Technology-Network is of the opinion that Globe exemplifies the same passion with regard to the bank’s attitude and commitment toward excellent customer experience:  “BDO’s service delivery is summed up in our corporate philosophy, ‘We Find Ways.’ It is important for us that our partners are also one with us with that vision. And I believe that Globe likewise embodies such, not only in its cutting-edge roster of IT solutions, but also in the quality of service provided by its people.”

As Globe helps drive BDO’s day-to-day interconnectivity, the priceless partnership augurs well for the entire local financial industry.

To learn more about Globe Business solutions, call +632 730-1288 in Manila, +632 415-2177 in Cebu, or log-on to www.globe.com.ph/business.