Convergys harnesses local talent

Convergys Corp. attributes the phenomenal growth of its five-year Philippine operations to its greatest resource—a Filipino workforce 14,000-strong and growing. The Cincinnati, Ohio-based global company has just opened its ninth center located in One Sanparq, San Antonio Square along Lacson Street , Bacolod City. The facility currently employs 700 local Bacolod residents, with plans to employ up to 1,000 by year-end.

“We believe in ‘building from within’ and that beyond pay, our competitive advantage lies in the career and earning growth opportunity provided to our people,” said Andrea Ayers, Convergys president of Customer Management. “As our goal is to attract the best and the brightest in the industry, so must it be our commitment to ensure that we maintain a highly-engaged workforce and that their good work is given due recognition.”

“There have been indications all along the way that the Philippines is a hugely successful locale for Convergys, and with the nature of our business, we have known through all five years of our operations here that our strength is a reflection of the very high quality work force. That’s why I can say that Convergys’ success in the Philippines continues to be based in large part on our employees here. They are our greatest asset,” she added.

Convergys, a global leader in relationship management, has two centers located in Cebu and six in Metro Manila. The company now has nine of the largest, multi-client, US-company-owned contact centers in the Philippines .

Similar to Convergys centers nationwide, the Bacolod City facility provides both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as “back office” application and document processing.

“We have an employee base comprised of the best minds and talents and have created a competitive advantage by harnessing the individual strengths of peoples and cultures around the world. With our new facility here in Bacolod City, we continue to tap the tremendous pool of people resources available in the Philippines,” said Marife Zamora, Convergys vice president and country manager, Philippines.