Citibank raises bar on credit card services

Recognized worldwide, Citibank credit cards are practically a staple inside every person’s wallet nowadays, packed with superior features as well as benefits – clearly a must—have in today’s modern world.

Dedicated to keeping their clients satisfied, Citibank has brought in another pioneering feature through its Premium Concierge Service which can be accessed by both Gold Visa and MasterCard cardholders.

"Over the years, Citibank credit cards has built a strong reputation as an innovator – pioneering with products and services that respond to the ever changing lifestyles of its customers. This is how we have managed to sustain our industry leadership," says Bea Teh-Tan, director of Citibank’s cards business.

She adds: "We always strive to raise the bar when it comes to improving the customer experience and the Premium Concierge Service is one prime example."

Hoping to be more than just a credit card company, Tan says that through the Premium Concierge Service, Citibank credit cards have evolved to being the total "lifestyle companion, a must—have accessory to assist cardholders for a multitude of requirements."

Touted as the ultimate in personalized concierge services, Citibank Gold Visa and MasterCard cardholders can enjoy assistance 24 hours a day, seven days a week. They can expect to be assisted by pleasant customer service executives with any inquiry regarding travel and entertainment services. All they have to do is call the Citibank Premium Concierge Service hotline at 687—9000 to avail of the following concierge services:

• Referral and reservation services — save a lot of time by calling for referral and reservation assistance for hotels, dining establishments, salons, car rentals and other establishments and service providers;

• Delivery and messenger service — enjoy the convenience of being assisted for services such as flower and gift delivery as well as courier and messenger services;

• Personal services — experience the perks of personal business service assistance, personal shopping, travel and personal event planning assistance; and

• Emergency hotline services — there’s no more reason to panic when an emergency occurs, get emergency numbers for police and fire departments, medical institutions, towing services and even government offices.

Take, for example, the time when typhoon Milenyo hit Manila, causing the devastating blackout which prompted a lot of families to stay in hotels. There’s no need to spend the whole day by the phone just trying to book a reservation, simply call the Citibank Premium Concierge Service hotline and let the friendly customer service executives find a way to book a room for you and your family. Also, there’s really no need to scramble for emergency contact numbers as the Citibank Premium Concierge Service will be able to give it you in a snap.

Other benefits of using the Citibank Premium Concierge Service are:

• Providing contact numbers and relevant details for those who are planning special events such as weddings. One may get assistance starting from contact details of churches all over the country to scouting for the best wedding planner – all these are free courtesy of the Citibank Premium Concierge Service.

• No time to shop for this coming holiday season? Get someone else to do all the work for you by getting the Citibank Premium Concierge Service locate the perfect gift for you, the customer service executives will be more than happy to assist you every step of the way. From choosing the perfect gift, to locating the store which has it on stock, up to updating you about how much the item costs. The Citibank Premium Concierge Service has also made sending flowers or gifts a breeze through their gift delivery service. Simply place your delivery request and the customer service executives will handle all the necessary delivery arrangements depending on the availability of the said item.

"The Citibank Premium Concierge Service is another way for Citibank to deliver a unique experience for the customer, "We are giving them more reasons to use their Citibank Gold card and keep it handy not just for making purchases," Tan points out.

At present, Citibank’s Premium Concierge Service is exclusive for Citibank Gold Visa and MasterCard cardholders but Tan assures that they are working on "a different set of premium services" for their Shell Citibank Gold MasterCard, Citibank Cathay Pacific Gold Visa and Mercury Drug Citibank Gold Visa cardholders very soon.

In the meantime, all Citibank cardholders will be able to experience generous discounts and privileges in over 1,000 of the country’s finest establishments and in more than 16,000 establishments all over the world through the Citibank World Privileges program. Also, Citibank Gold cardholders as well as their immediate family will be covered by a comprehensive travel accident and inconvenience insurance package if they purchase their tickets through their Citibank credit card.

Indeed, the Citibank Gold Visa and MasterCard credit cards are well ahead of their competitors making them the best choice out of the different Gold cards available today. Expect nothing but total convenience, recognition and privileges right in the palm of your hand.