Malayan Insurance gets ISO upgrading

MANILA, Philippines - Certification International U.K. Ltd. has upgraded Malayan Insurance’s certification from ISO 9001:2000 to ISO 9001:2008. The confirmation was based on the successful audit of Malayan’s Quality Management System (QMS) conducted in 2010. ISO 9001:2008 is a new standard model for a well planned quality management system, a foundation for organizations seeking disciplined and controlled processes to help achieve customer satisfaction and continual improvement. Certification International especially cited the strengths of the Malayan’s QMS and the activities that have been initiated by the company’s different departments to meet their quality objectives, and ensure external and internal customer satisfaction. The certification is a testimony to Malayan’s mission to provide service excellence and world-class insurance protection for its clients. It has been given a financial strength rating of B++ (Good) and an issuer credit rating of “bbb” by A.M. Best, the world’s most authoritative insurance rating company. Malayan Insurance has likewise received a “BB” positive rating from Standard & Poors.