MANILA, Philippines — The Globe Group’s Asticom Technology Inc., a digital-first shared services and outsourcing provider, has teamed up with a global pioneer in voice artificial intelligence (AI) technology to transform customer experiences in the Philippines.
Globe said that Asticom would integrate advanced voice AI technology into its shared services and outsourcing portfolio through a partnership with AI Rudder.
The collaboration brings AI Rudder’s advanced voice AI technology into Asticom’s service portfolio.
By leveraging AI Rudder’s technology, Asticom will be able to enhance its ability to support local business businesses in creating more responsive, accessible and efficient customer service models.
It likewise empowers businesses across banking, fintech, e-commerce and logistics, among others, to accelerate digital transformation.
“Our partnership with AI Rudder allows us to harness the transformative power of AI to redefine the customer experience, making it more efficient and more human simultaneously,” Asticom president and CEO Mharicar Castillo-Reyes said.
“This is all part of our vision to contribute to the country’s economic growth and support businesses in their journey towards digital transformation,” she said.
Asticom is a Philippine-based shared services company under the Globe Group which is focused on providing superior customer experience through the delivery of high-quality responsive services.
Globe said that both Asticom and AI Rudder share the goal of driving innovation and empowering businesses to deliver exceptional customer service that meets the evolving demands of the digital environment.
“AI Rudder is thrilled to partner with Asticom, providing its customers with a digital-first shared services and outsourcing solution that harnesses AI Rudder’s customer-centric technology to revolutionize customer interactions,” AI Rudder founder and CEO Teng Ren said.
“By sourcing top-tier talent and deploying AI-driven solutions for customer engagement, this collaboration aims to optimize operations, elevate customer experience and transform customer service across various industries, including banking, fintech, e-commerce and logistics,” he said.