Cebu City links up with NGA 911 for advanced emergency service

MANILA, Philippines — Cebu City’s local government has taken a giant step in bringing its public safety and security infrastructure to next-generation, world-class standards.

The LGU spearheaded a transformative partnership with NGA 911, an American company renowned for its pioneering 911 services across the United States.

The company stands at the forefront of innovation, harnessing cutting-edge next generation technology to revolutionize emergency response systems. With state-of-the-art capabilities, NGA 911’s systems empower responders to swiftly receive calls, pinpoint caller locations, execute dispatch operations, and seamlessly integrate with Cebu City’s existing infrastructure, including CCTV networks. This integration promises a unified, digital platform, ensuring efficient, recorded responses to emergencies as they happen.

The introduction of internet of things (IoT) capabilities by the NGA system will revolutionize how Cebu City residents can access emergency responders. Besides using traditional mobile and landline calls to report emergencies, citizens will soon be able to do the same via SMS and instant messaging applications, expanding the accessibility and speed of emergency response services.

“Through this collaboration, the city aims to meet not only its current but also future technological requirements, bolstering its capacity to respond rapidly and robustly to crises.  By integrating NGA 911’s systems with our existing emergency infrastructure, we anticipate heightened resilience and redundancy in disaster scenarios, as well as enhanced situational awareness for our first responders,” the MICS head said Dante Arcilla Jr., head of  the city’s Management Information and Computer Services Department.

“This partnership will not only raise public safety standards but also spur economic growth. With enhanced safety measures, tourism will flourish, consumer confidence will rise, and businesses will be encouraged to invest in our city.”