MANILA, Philippines — The Government Service Insurance System (GSIS) launched the GSIS digital ID yesterday in an effort to automate processes, streamline services and better amplify customer service experience for its members and pensioners.
“The GSIS continuously strives to stay ahead and make it safer and more convenient for government workers to transact,” GSIS president and general manager Wick Veloso said.
“We are not just launching a digital ID – this signals a new era where our members and pensioners can fully access our services easily through their smartphones,” he said.
According to the GSIS, 97 percent of its loan transactions were processed digitally through kiosks and its mobile app as of December 2023. The remaining three percent of transactions were done over the counter.
“The shift in digitization demonstrates the GSIS’s commitment to enhance convenience, reliability, and accessibility for its members, pensioners and stakeholders,” it said.
In April, the GSIS issued a memorandum to stop the production of the Unified Multipurpose Identification (UMID) cards and eCards. The shift was due to the transition to ATM cards from chosen banks for new enrollees.
Existing UMID and eCard users will continue to receive their benefits without interruption, while new enrollees will receive their ATM cards from their chosen bank, either Land Bank of the Philippines or Union Bank of the Philippines, within five workdays.
The ATM cards will be used for crediting benefits, loan proceeds and pensions.