GSIS expands digital services

MANILA, Philippines — State-run pension fund Government Service Insurance System (GSIS) has tapped global software firm Outsystems to boost the efficiency of its digital services.

The pension fund for government workers and retirees said it has partnered with Outsystems, a global leader in high performance application development, for the GSIS Touch mobile application.

Leveraging the OutSystems platform, the GSIS Touch was built to provide over 2.5 million members and pensioners with convenience and accessibility when applying for loans and services.

OutSystems helped GSIS improve its capabilities in developing mobile
applications, in particular, outsourcing the development of the motor vehicle processing system that contained the mobile app component.

OutSystems also provided interface and user experience training to GSIS to ensure timely and quality development of the app to provide remote and contactless access to its users.

OutSystems Asia Pacific vice president Mark Weaser said some of the most pressing issues government agencies face today include the speed it takes to deliver a product or seamless service to the market.

“We hope to improve business efficiency and lower operational costs as we continue to extend our services and assist more Philippine government agencies in their digital transformation efforts for the coming years,” Weaser said.

GSIS information and technology service group senior vice president Juan Evangelista, for his part, said the GSIS Touch is expected to become the next major communication and transaction channel of GSIS.

This will allow more Filipinos to have seamless access to its services without travelling to government services.

The app now has over 500,000 registered users, with some 370,000 loan applications filed through the GSIS Touch.

GSIS is now working on a payment portal integration for loan payments with one of its partner banks.

The GSIS Touch will also be improved by adding a facial recognition feature, payment portal, or integration with more financial institutions like banks for online payment of loans.

It will also  be integrated with the national ID system for online, real-time information validation using facial image verification.