PayPal to open customer operations center in Alabang

MANILA, Philippines — Digital payments provider PayPal is opening a global customer operations center in Alabang to cater to customers in North America, Australia and the United Kingdom.

In a statement, PayPal said the facility, slated to open later this year, would be its biggest and the first consolidated operations in the country.

PayPal is set to hire more than 1,000 employees in the next two years for the facility. 

John Nicholls, senior director of PayPal global customer services and country site lead, said the company decided to set up a global customer operations facility in the Philippines to leverage on the country’s high quality talent pool.

“The level of service and hires in the Philippines has always been exceptional – with high English proficiency and a strong pool of experienced customer service professionals. These are exactly the type of people we are looking for to join PayPal, as we expand our customer service offerings, providing multichannel and higher quality support for PayPal customers worldwide,” he said. 

PayPal previously served customers by tapping outsourcing partners. 

With the new global operations center in Alabang, PayPal would be able to centralize customer service with business, recruitment and training support functions.