LBC hones the human element of supply chain

MANILA, Philippines - The rise of e-commerce in the Philippines has greatly contributed to the national economy. Local companies are now able to reach customer bases that they never dreamed of. However, the vital component to success for online retail takes place behind the scenes.

Orders can easily be lost in the hustle and bustle of an overcrowded warehouse, causing customers to wait for overdue deliveries, receive the wrong products, or worse yet, and not receive a package at all. Trustworthy companies like LBC Express, have proven their capabilities time and time again have become the only reliable option for both consumers and businesses.

With over 70 years of experience in the Philippines, LBC is no stranger to the little nuances of delivering packages in a timely manner. Throughout the years, they have developed in-house systems and procedures that help ensure accurate and expedient customer service.

At the recently held Procurement and Supply Institute of Asia (PASIA) 2015 Annual Procurement, Logistics and Supply Chain Conference, LBC Express senior vice president of supply chain Charlie Villaseñor revealed how LBC has grown from a retail courier service to an end-to-end logistics provider that services companies all over the Philippines.

LBC’s international network is composed of 1,650 company-owned local branches, 63 overseas branches, and 206 expert delivery teams with over 330 delivery vans and 1,500 motorcycles at their disposal. In addition to this, their increasing number of modernized warehouses has further strengthened their wide area of operations.

However, LBC believes that their capabilities rely beyond the systems, procedures, and equipment that they have developed and accumulated. “Although machines and modern technology have revolutionized the trade, having the right people is without a doubt the crucial aspect of the industry,” Villaseñor said.

Villaseñor continually reiterated the importance of the “human element” in supply chain. A system or procedure is only as good as the person that executes it. And if something is not working, or something can be made better, it is the human element that thinks of new ways to solve a problem.