Wendy's taps Globe for communications solutions

Manila, Philippines -  Wenphil Corp., the Philippine franchisee of Wendy’s International, has tapped Globe Telecom to provide communications solutions to the company as it sees its sales breaching the P1-billion mark by the end of the year.

Wenphil’s chairperson Elizabeth Pardo-Orbeta said Globe Business now operates the inter-connectivity and branch networking of the company’s quick-service chain of restaurants.

Wenphil’s headquarters and its 33 Wendy’s outlets now run on Multi-Protocol Label Switching (MPLS) and Internet Protocol Virtual Network (IPVPN) deployed by Globe Business.

Pardo-Orbeta said the reliable and cost-effective interconnection is very critical to Wendy’s operations, as many of its stores operate 24-hours a day and are found in strategically-located, high-traffic areas.

“Downtime of the company’s connectivity and information solutions such as its online inventory management system impairs its operations and causes loss of sales and opportunities,” she explained.

According to her, their stores order online from their commissary and when communication facilities break down, they have to make calls and the process can take up the whole day.

“Wendy’s has always leveraged on being top-of-mind when it comes to having an on-call, round-the-clock delivery service. As the market has become very competitive, we need to get data fast, so we can react even faster,” explained Pardo-Orbeta,

Wendy’s is planning to expand the number of outlets in the Greater Metro Manila area, adding ten new branches this year. It is also planning to open stores in the Visayas and Mindanao in the next two years bringing its total branch network to 75.

The company is planning to re-design the experience it brings to customers by introducing online order placements, efficient point-of-sales terminals and Wi-Fi connectivity in their stores, on top of serving good tasting, nutritious, high quality food.

Pardo-Orbeta said the company sees sales breaching the P1-billion mark by year-end.

Wenphil president Michael Kho said Globe Business was able to present solutions to us that address our plans to elevate efficiencies in our operations as Wenphil’s main business solutions provider.

Through the solutions offered by Globe Business, Wenphil would have seamless, cost-efficient and constant connectivity with all its branches, allowing real-time access to data such as sales movement, credit card terminals, inventory and online orders using the shortest possible routes within their private network.

The information solutions are also complemented by the deployment of Globe lines and Wi-Fi connectivity in the stores through Globe Wiz, and, very soon, the installation of Dynamic Infrastructure Services or DIS, which is a simplified, private cloud computing technology, as well as its mobility solutions to enable increased productivity for personnel, greater efficiency for work and faster turn-around time for processes.