BPO giant Tech Mahindra acquires vCustomer

MANILA, Philippines - Business process outsourcing (BPO) giant Tech Mahindra has solidified its presence in the Philippines as the number of its employees reached 1,800 in three delivery centers following the acquisition of vCustomer’s international operations in the first quarter of 2012.

Tech Mahindra, a leading global provider of solutions and services to the telecommunications industry, said the acquisition of vCustomer, which has large presence in both India and the Philippines, marks its entry into other verticals such as retail and consumer technology in addition to significantly enhancing technical support credentials.

“The international operations of vCustomer in Philippines maps perfectly with the existing BPO operations, allowing for seamless integration and smooth transition of processes and associates. The expanded Philippines operations  has over 1,800 associates with three delivery centers – two in Manila and one in Cebu,” Tech Mahindra president Sujit Baksi said in a statement.

vCustomer, headquartered in Kirkland, Washington, has global delivery centers in India and Philippines.  Tech Mahindra acquired vCustomer’s international operations for $27 million in March.

“The combination of vCustomer’s expertise in the retail and consumer technology verticals with Mahindra Satyam’s domain expertise and customer base will further strengthen the ability to address evolving market needs,” Tech Mahindra said.

Tech Mahindra has recently merged with Mahindra Satyam, creating a formidable top-tier global player and one of India’s largest information technology players.  The merger will result in the creation of a new offshore services leader with $2.4 billion in revenues, more than 75,000 employees and over 350 active clients including Fortune Global 500 companies across 54 countries including the Philippines.

Tech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra Ltd., in partnership with British Telecommunications plc.

Tech Mahindra serves telecom service providers, equipment manufacturers, software vendors and systems integrators worldwide and their proven delivery models, distinctive IT skills and decades of domain expertise enable clients to maximize returns on their IT investment. Tech Mahindra registered revenues of $1.13 billion in the year ended March 31, 2011 and is ably supported by 43,000 professionals who provide a unique blend of culture, domain expertise and in-depth technology skill-sets.

A SEI-CMMi Level 5 organization, Tech Mahindra’s development centers are ISO 9001:2008 and BS7799 certified. It has principal offices in the UK, United States, Germany, UAE, Egypt, Singapore, India, Thailand, Taiwan, Malaysia, Philippines, Canada and Australia, and is part of the $12.5-billion Mahindra group, a global industrial federation of companies and one of the top 10 business houses based in India. The group’s interests span automotive products, aviation, components, farm equipment, financial services, hospitality, information technology, logistics, real estate and retail.

Mahindra Satyam is a leading global business and information technology services company that leverages deep industry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transform their highest-value business processes and improve their business performance.

The company’s professionals excel in enterprise solutions, supply chain management, client relationship management, business intelligence, business process quality, engineering and product lifecycle management, and infrastructure services, among other key capabilities.