Singapore Airlines taps SPi Global for call center operations

MANILA, Philippines - Scoot Pte. Ltd., the low-cost subsidiary of Singapore Airlines (SIA), has tapped SPi Global, the largest Filipino-owned BPO company, for its call center operations.

SPi Global is a wholly-owned subsidiary of Philippine Long Distance Telephone Co. (PLDT).

SPi Global will provide telecommunications customer services such as booking of Scoot’s tickets, special seats and meals requests, and after-sales support with representatives speaking in English, Mandarin and Japanese, in addition to handling email enquiries for Scoot.

“We welcome SPi Global into the Scoot family and we’re confident that the company will live up to its reputation for providing professional call center services with Scootitude,” Scoot CEO Campbell Wilson said.

“With our experience representing leading companies in the Asia Pacific and United States, we understand how important customer service is in generating customer loyalty and new business. This is especially true in the airline industry,” SPi Global president and CEO Maulik Parekh, for his part, noted.

“We are proud that Scoot has tapped us for their operations. We look forward to working with Scoot as they establish a foothold in their market,” he added.

Parekh said SPi Global has a dedicated team immersed in Scoot’s corporate culture that exudes a fun, friendly and forward-thinking persona.

“We believe there is much promise for the Asia Pacific region in terms of call center services. Businesses are thriving and new ones are being formed. With SPi Global’s talented employees, we know we can handle this predicted demand for our services,” he said.

SPi Global, the BPO company of the year in the 2011 International ICT Awards, is a leading globally recognized, full-service BPO provider with 30 offices and facilities around the world, including the US, Netherlands, Philippines, India, Vietnam and Australia. It has over 18,000 employees delivering a wide range of solutions in customer relationship management, content and healthcare.