Aegis receives quality awards

MANILA, Philippines - Aegis Limited, a leading global experience management provider and part of the $17 billion Essar Group, has been named the recipient of the Silver MVP Quality Award from TMC’s Customer Interaction Solutions magazine. Sandip Sen, Global president of customer lifecycle management, Aegis, said: “Aegis has earned the MVP Quality Award for a fourth consecutive year, moving from the bronze to the silver category. This progression clearly outlines our dedication and commitment to providing the best customer experience while continuously maintaining an innovative approach to quality, and offering cost-effective, high-quality solutions for many of the world’s leading brands.” Customer Interaction Solutions, the leading publication in CRM, call centers and teleservices since 1982, honors companies that have displayed the highest commitment to quality, excellence and customer service with a gold, silver or bronze MVP Quality Award. Rich Tehrani, CEO, TMC said, “Aegis has proven excellence in taking and improving quality measures. They have impressed our editors at Customer Interaction Solutions with their ability to build a feeling of community within their company, while providing the best service they can give to their clients. Aegis has demonstrated a true commitment to high ethical standards, stringent policies and challenging goals.”