Sun Cellular opens more customer service channels

MANILA, Philippines - Seeking to establish a stronger and a more diversified front for its continuously growing subscribers, Sun Cellular is intensifying its customer service channels for 2012.

Subscriber inquiries and concerns may now be coursed through Sun Cellular’s hotline through mobile, landline or via web-based communications, and popular social networking sites.

“As we continuously strive to further enhance the overall customer experience of our products, we also work on the continuous development of our service channels. At the end of the day, we just want to make sure that our customers can reach us whenever, wherever, in whatever mode they choose, 24/7,” says Reuben Pangan, vice president for customer relationship management of Sun Cellular.

Sun Cellular opened up TXTHotline 1200 for subscribers to raise their inquiries or concerns via text. Subscribers would just have to initiate this service via one-time registration by texting REG <space> Last Name, First Name to 1200 using their Sun Cellular numbers.

More after-sales channels have also been set-up online. For real-time online feedback, Sun’s customer service web chat may be availed by logging in to suncswebchat2.sun.net.ph. 24/7 customer service accounts have also been established for Sun Cellular’s fans and followers on Facebook via facebook.com/suncellularph and on Twitter at twitter.com/suncelltweets. “We realize that social networking sites are already a part of the lives of a lot of our customers. Hence we would like to give ‘netizens’ a channel they can reach us from while they are on line,” Pangan added.

Concerns may also be raised through the feedback section of its corporate website, www.suncellular.com.ph, or straight to its email address, [email protected].

Traditional customer service channels remain a reliable after-sales service portals like Sun Cellular’s toll-free Hotline 200 that may be reached via Sun-powered mobile phones or at (02) 395-8000 via landline. Special documents may also be sent to Sun Cellular through its fax number (02) 397-8871.

Inquiries and service-related concerns may also be addressed at Sun Cellular’s almost 200 Sun Shop outlets all over the country. Customers can now enjoy even better after-sales services with the rise of five flagship stores that have been initially opened last year. Sun Cellular is a member of the PLDT Group.