Globe Telecom taps US telco software services firm Amdocs

MANILA, Philippines - Ayala-led Globe Telecom has tapped the expertise of US-based telecommunications software and services firm Amdocs Ltd for customer experience systems software.

The announcement was made at the Amdocs Asia Pacific InTouch Business Forum, an industry gathering of Amdocs customers and executives, dedicated to addressing the needs of Asia Pacific service providers in the connected world.

Amdocs is a provider of software and services for billing, customer relationship management (CRM), operations support systems ( OSS ) with customers in over 60 countries. Its clients include telecommunication firms such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Sprint-Nextel, T-Mobile, Vodafone, Bell Canada and Rogers Communications. The New York-listed company earned revenues of $2.86 billion in fiscal year 2009.

Globe has deployed Amdocs jNetX Convergent Service Platform to streamline the rollout of new applications and customer promotions. Amdocs jNetX provides the core element that enables a step-by-step evolution toward a Service Delivery Platform (SDP). The company has also deployed Amdocs jNetX Service Broker and can now offer its prepaid customers access to new applications such as multimedia messaging, regardless of the charging platform.

“Globe is competing in a rapidly developing, dynamic marketplace with a predominantly young population, many of whom are prepaid subscribers. The Amdocs jNetX Convergent Service Platform allows us to quickly respond to this population’s needs and ensure greater prepaid subscriber loyalty. Globe is committed to providing its customers with innovative communication applications, quickly and efficiently in this fast-paced market,” Globe product design and creation head Mario Domingo said.

Amdocs’ jNetX Convergent Service Platform enables service providers to expose both telecom and IP components in the network to offer convergent network, IT and web-based services to all of their customers. Amdocs’ jNetX Communications Applications include more than 120 rich telecom applications that run on the Amdocs jNetX Convergent Service Platform. This approach benefits customers by enabling faster time-to-market and the monetization of next-generation services.