Europe-based LogicaCMG vowed to expand its operations in the country given the Filipinos expertise in back office work like legal transcription and information technology (IT).
In a statement, Neil Elias, Philippine director for LogicaCMG global service delivery center, said the company is targeting to expand its operation in the Philippines for its IT, HR outsourcing, and office BPO work like data transformation, financial processing, and finance and accounting.
“The Philippines’ main advantage is the quality, enthusiasm, and attitude of its available workforce. Obviously, their knowledge of western culture, English language skills, and government assistance also help,” he said.
According to Elias, Filipino workers have the advantage in customer service which gives them the edge in the areas of HR, outsourcing management, customer service, back office work, and high-end niches such as legal transcription and IT.
“The major growth areas in BPO are financial services, back office work, HR management, and finance and accounting and will increasingly be global and large scale,” Elias explained.
Elias noted that in a span of five years, the information, communication and technology sector of the country that started from zero has moved to a quarter million employees.
“This success owes a lot to the work of organizations like the Philippine Business Processing Association and CITEM, the export promotions arm of the trade department. Attracting customers to the Philippines is perhaps the best promotion strategy. Conferences like e-Services Philippines can be a major benefit especially if they can be combined with company visits,” he explained.
Research consulting firms have cited the Philippines as among the top desirable destinations for offshore work because of its human resources.
In the most recent global study on Shared Services and Outsourcing (SSO), Frost and Sullivan cited the Philippines as among the top 10 destination countries for shared services outsourcing.
The same study estimates the global SSO market to be worth $930 billion and predicted that number to grow by 15 percent by 2009.
LogicaCMG provides business consulting systems integration and IT and business process outsourcing across diverse markets including telecoms, financial services, energy and utilities, industry, distribution and transport and the public sector. The company is headquartered in Europe and is listed on both the London Stock Exchange and Euronext in Amsterdam.