Matsushita boosts customer service

Matsushita Electric Philippines Corp. (MEPCO), the country’s leading maker and distributor of electronics and electrical appliances, is strengthening its customer service thrusts to further prop up its leadership in the local market.

This was revealed by MEPCO president Yukiharu Kubota during the recent 2003 MEPCO/PCIP Suppliers Commendation Awards as the company embarks on a brand unification campaign, which starts this October.

Despite the brand unification with Panasonic, Kubota said that after sales support would still be extended to existing owners of National electronics and electrical appliances. At present, MEPCO has the biggest service network with more than 250 authorized service centers nationwide.

"Through our sales division, MEPCO continually strives to expand our sales, service and distribution networks to make National/Panasonic products and service conveniently available to our customers," Kubota said. Part of the company’s strengthened service support program is the holding of a series of seminars for technicians and dealers to familiarize themselves with new product models.

Kubota said that the passion to provide strong after sales service to customers is a legacy of Matsushita Electric (Japan) founder Konosuke Matsushita.

"The goods we make here everyday are like children we raise with tender care. Selling them is like seeing those children grow up and go out into the world. It is only natural then, that we should be concerned about how they are getting on with their lives, and so go and see for yourselves," Kubota said, adding that these famous lines came from the lips of Konosuke Matsushita himself.