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What a year!
by MY TWO CENTS’ WORTH by Dickson Co (DFNN.COM) - December 20, 2002 - 12:00am
While the world investment community was still licking its wounds from the World Trade Center disaster on Sept. 1, 2001: • Enron imploded with its fancy off-balance sheet transactions. • Worldcom, the...
The Next Big Thing
by MY TWO CENTS’ WORTH by Dickson Co (DFNN.COM) - November 29, 2002 - 12:00am
The Next Big Thing is under our noses. (Sorry, not your moustaches!) It is IT and business process outsourcing for health care.
On license renewal
by MY TWO CENTS’ WORTH by Dickson Co (DFNN.COM) - November 8, 2002 - 12:00am
I went to renew my driver’s license a few weeks ago. It took me about two hours. (This is elapsed time not including lunch hour) I have no idea why mine took so long because other people got theirs between...
Anniversaries
by MY TWO CENTS’ WORTH by Dickson Co (DFNN.COM) - September 27, 2002 - 12:00am
September was a month of anniversaries. A year ago, HP offered to buy Compaq for about US$25 billion. The deal closed about nine months later. At that time, I suggested that you sell HP and buy Dell. If you had...
Customer service
by MY TWO CENTS’ WORTH by Dickson Co (DFNN.COM) - September 6, 2002 - 12:00am
It is common knowledge that it costs more to get new customers than to keep old ones. It takes a phenomenal amount of time to get in the door and establish a relationship with the customer. It only takes a second...
Let me draw you a picture
by MY TWO CENTS’ WORTH by Dickson Co (DFNN.COM) - March 15, 2002 - 12:00am
The Filipino is an artist. He can sing, dance, act and draw. In this day and age where to survive as a nation we have to be globally competitive, the Filipino has a competitive advantage in animation. The ability...
Keeping in touch
by MY TWO CENTS’ WORTH by Dickson Co (DFNN.COM) - February 1, 2002 - 12:00am
Remember Netscape? The browser launched the Internet boom when it went public in 1995. Today, the company survives as a division of AOL which bought it out a few years ago. When Microsoft decided to give the Internet...
Another customer service story
by MY TWO CENTS’ WORTH by Dickson Co (DFNN.COM) - November 23, 2001 - 12:00am
I received a double than normal response (two instead of one e-mail!) to my story last month on customer service that I decided to write another one. You have heard of Destiny’s combined service of cable TV...
Tracking numbers
by MY TWO CENTS’ WORTH by Dickson Co (DFNN.COM) - October 12, 2001 - 12:00am
I recently sent a package to my friend who lives in upstate New York. I used Federal Express. The airway bill was fairly straightforward, but the most significant item in it was the tracking number.
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