DHL opens first quality control center in RP at NAIA

Delivery and logistics giant DHL Express Philippines has opened its first quality control center (QCC) in the country at its customs gateway facility at the Ninoy Aquino International Airport (NAIA) complex in Pasay City to further strengthen its commitment to the local market.

"There’s a lot of local business opportunities here that DHL can go into and offer its services. The local semiconductors industry provided a big upswing in our business last year and will continue to do so in the coming months. We also foresee other industries such as automobiles, heavy engineering, publishing and textiles to increase their express needs in the coming months and DHL needs to be prepared to meet their demands," DHL Express Philippines country manager Larry Llamzon said.

Using the latest information technology, the QCC is the nerve center of DHL’s operations in the Philippines. It will allow the monitoring of all flight information and shipment movement data as it happens, from the time a package is picked up from a customer’s home or office to the final delivery.

The QCC also means a quicker and efficient response to emergencies, and will provide more reliable security for the entire DHL air express operation network.

DHL is also preparing to implement the second phase of its country QCC in the middle of the year while its piece-ID system has been rolled out to add to the efficiency of DHL’s air express network.

"We have a stable and growing business in the Philippines, which needs such a center to cater for the increasing demands of passengers and to provide customers with secure, reliable and time-definite shipment movements," Llamzon said.

The QCC in DHL’s customs gateway facility is the company’s 20th such facility in the Asia-Pacific region. It is intended to connect seamlessly with other Asia-Pacific centers and its regional counterparts to increase transparency, flexibility and efficiency for DHL customers.

"The fact that we have opened our first QCC in Manila is proof of our long-term commitment to the Philippines. We are very optimistic about being a market leader in the logistics and forwarding industry in the country and we are looking forward to being a growing participant in this market," he added.